Linear Changelog

Changelog – Linear Skip to content → Product Resources Customers Pricing Now Contact Docs Open app Log in Sign up Now All Changelog Product launches From the team From the community Press Search… July 23, 2026 Text attribution and agent-assisted editing Documents and project descriptions are critical context for your teams and agents. You can now edit text with Linear Agent , and use Loops to keep docs and project descriptions up-to-date. Author name indicators let you check if text was written by a colleague or added by a loop. When editing, changes you make through Linear Agent highlight separately so they’re easy to review. If you need to revert to an earlier version, restore to any previous checkpoint from version history. Show author names or open version history from the ⌘ / Ctrl + K menu, or in document display options. Learn more in our documentation . Refreshed issue sidebar ⁠ The issue sidebar now closely integrates issue properties with the main content. We’ve pinned Diffs to the top of this panel so you can access the issue’s pull requests from anywhere on the page. Fixes Asks Fixed issues created through Slack Asks ignoring a chosen template’s default status Comments The resolved comments menu no longer appears when there are no resolved comments Diffs Submit review flyouts now properly close when clicking outside them GitHub Prevented revert pull requests from reopening issues linked to another GitHub repository GitHub Fixed linking GitHub pull requests to issues via pasted URLs. Initiatives Fixed oversized initiative titles Integrations Fixed a bug where removing a linked GitHub pull request disconnecting GitHub issue sync Integrations Fixed Slack project channel setup retrying after a project was deleted or archived Settings Fixed IP restrictions not appearing when searching for “IP” in settings Slack Fixed truncated issue summaries in Slack unfurls Views Fixed view filters (like Cmd/Ctrl F filtering) resetting when navigating to an item in a split view list Improvements Editor Added Backspace navigation from empty issue descriptions and document bodies back to the title Issues Improved issue composer to suggest templates as a quick suggestion, surfaced before other suggestions because they apply a bundle of issue properties Projects Added a way to view a project’s issues filtered by a specific milestone from the project overview on iOS Triage Added triage responsibility to the triage screen on iOS, showing who is responsible for incoming issues and letting you manage the action and responsible members Diffs “Quick to review” now shows up for slightly larger PRs and also appears for the author of the PR API Added bodyData to GraphQL pull request comments CycleCreate and CycleUpdate now prevent overlapping schedules and validate neighboring cycles using their dates. July 20, 2026 Introducing Loops Elapsed 00:00 Seek to: 00:00  /  Duration 00:00 Remaining − 00:00 0.25× 0.5× 0.75× 1× 1.25× 1.5× 1.75× 2× Loops are a new way for Linear Agent to take on recurring work for your team. Describe the job in plain language and then choose whether it should run on a schedule or in response to an event. From there, Loops use context from your workspace and connected tools to decide on the next best action. For example: Review incoming issues, research root causes, and dispatch to coding agents Create and coordinate follow-up work based on unstructured notes, like meeting transcripts or incident reports Keep launch plans and project specifications up-to-date See more ways to use Loops in the docs Elapsed 00:00 Seek to: 00:00  /  Duration 00:00 Remaining − 00:00 0.25× 0.5× 0.75× 1× 1.25× 1.5× 1.75× 2× Loops run at the team and workspace level, with shared visibility and control. Anyone with access can review their instructions, see how they are configured, and inspect what happened during each run. Loops are available today on Business and Enterprise plans and use AI credits. To help you get started and understand usage, we’re giving your workspace $20 per seat in promotional credits. These credits are applied automatically to runs, and expire on August 20, 2026. Read the blog post to learn more. Fixes Android Added a fallback page for auth redirects so users can reopen the app when browser handoff fails Asks Fixed Asks created by mentioning the Asks agent in private Slack channels weren’t syncing the originating thread to the issue Cycles Fixed archived cycles getting stuck behind persisted label and other view filters with no visible way to clear them Diffs Pull requests with more than 50 commits now loading up to 450 commits Documents Private team document templates now consistently appearing in the template selector Editor Fixed checklists pasted from Google Docs rendering incorrectly Email Prevented notification emails from being sent to deactivated users Inbox Fixed email intake issues not appearing in the assignee’s inbox when the intake template auto-assigned the issue back to the sender Integrations Fixed GitHub Enterprise Cloud installation webhooks routing to the wrong workspace region before the installation was known to Linear Integrations Fixed GitHub Enterprise Cloud setup showing a generic error when an IP allow list blocked Linear, with clearer guidance on allowing Linear IPs Notifications Fixed duplicate Slack notifications when a newly created issue is added to a view with Slack notifications enabled Projects Fixed project pages crashing when a graph tooltip referenced a stale date Pulse Added an unsubscribe action for Pulse items shown through team project update subscriptions Triage Intelligence Fixed Triage Intelligence no longer requiring destination teams to have workspace-wide scope to be eligible for suggestions Improvements Agent Linear Agent can now manage inbox notifications Asks Email intake threads can now be resolved and unresolved Asks Synced comment threads (Slack and Asks) can now be resolved and unresolved, and a new reply reopens a resolved thread Comments Added inline issue description comments on iOS, including highlights in the description, tap-to-scroll to the thread, and quoted text above description comments Desktop Added support for Cmd+Z to restore accidentally closed tabs, with timeline-ordered priority and batch restore for bulk close operations Diffs Added the Diffs inbox as a default home view option Diffs Improved visibility of auto-merge status in review controls Diffs Showed failed checks in merge queue removal events Diffs Showed GitHub force-push events in pull request timelines Interface Added an Underline links preference under Interface and theme to always underline links in issue descriptions, comments, and documents Teams Added display options to team member lists for sorting, filtering by member type, and choosing visible columns MCP server Improved attachment uploads to accept base64 payloads with whitespace or data: URL prefixes July 2, 2026 Initiative properties Initiatives define your company’s high-level goals and organize the projects that contribute to them. To help you manage initiatives as your roadmap grows, we’ve added a new set of focused initiative properties: Proposed and canceled statuses make it clear when an initiative is under consideration or has been intentionally set aside Priority communicates which initiatives are most important Labels group initiatives by product line, region, or other meaningful categories Use these properties to group and filter initiatives on any plan, or build custom initiative views on Enterprise plans. Learn more about initiative properties in the docs . Centrally manage access to Linear’s MCP server in Claude ⁠ Give employees secure access to Linear and other MCP servers in Claude, without requiring them to authenticate with each server individually. Enterprise-managed Authorization lets Okta administrators manage access and permissions centrally, and users automatically get access to the MCP servers they’re authorized to use when they sign in to Claude. Enterprise-Managed Authorization is available to Enterprise workspaces using Okta as an identity provider and Claude as an MCP client. Learn more in the docs or in the MCP specification . Share filtered views ⁠ You can now share any filtered view by copying its URL from your browser, or by pressing ⌘ / Ctrl Shift C on desktop. Share filtered views to discuss a subset of an existing view with someone else — like an issue view filtered by an assignee, or project or initiative view filtered by a label. Fixes Agents Fixed issues with editing collapsible sections inside documents and descriptions with the Linear agent API Stopped automatically cancelling and restarting active Triage Intelligence runs after issue content changes API Fixed fieldless GraphQL input metadata from turning persisted filters into match-all filters Asks Slack /asks commands now pre-fill the modals with the entered text Automations Fixed showing agent automation Show more prompt buttons only when hovering an automation block Comments Fixed a transient agent session wrapper appearing after mentioning an agent that only handles comment events Cycles Fixed renamed cycles showing their local generated cycle number in some client Chrome Desktop Fixed OAuth application creation form resetting when switching tabs on desktop Diffs Added Linear details comments for manually linked GitHub pull requests when the link is created or changed Diffs Kept combined code review diffs aligned with side-by-side view when inserted additions are followed by a later paired helper extraction Diffs Show pull request status icons for coding session inbox notifications tied to PRs Diffs Fixed review notifications to now open the diff at the relevant comment instead of the guide Diffs Fixed Team reviews settings appearing when Diffs were disabled Diffs Fixed poor contrast of JSDoc comments in the GitHub Light syntax theme Diffs Fixed scroll position jumping when expanding collapsed code sections in diff view Diffs Fixed commit navigation controls shifting when the changed file count changes between selected commits Diffs Comment filters on the PR Diffs tab no longer hide comments in the Guide Editor Fixed emoji rendering in italicized text so emojis remain upright Editor Improved autolink for a broader list of TLDs when pasting URLs in the editor Email Fixed email intake settings occasionally displaying an incomplete email address Initiatives Fixed initiative list with sub-initiatives correctly restoring scroll position on navigation Initiatives Fixed transparency issues with the icon picker when editing initiatives inline in the list Integrations Reverted a GitHub sync change that stopped updates from Linear to GitHub once an issue is synced via the one-way sync Integrations Added a warning to Slack issue dialogs when selected labels include multiple labels from the same label group Integrations Fixed Google Calendar out-of-office status labels showing an absence as starting today when it starts tomorrow in the user’s timezone Integrations Fixed GitHub issue sync sending Linear label updates back to repositories configured for one-way GitHub-to-Linear sync Integrations Fixed Linear user mentions in Slack unfurls notifying mentioned users Integrations Fixed Slack synced comment import retries when Slack returns missing scopes while fetching message replies Issue Activity Fixed issue activity history no longer briefly reordering or regrouping while loading when lots of labels are involved Issue templates Fixed blank optional-only form template submissions from creating empty issues Issues Fixed issue sidebar hover styles not updating after switching between dark and light mode Issues Fixed copied issues including sub-issues after the Include sub-issues option was disabled Issues Fixed SLA workflow triggers failing when a workflow condition did not include an issue filter Mobile Prevented synced email threads from being resolved from Android Project Views Fixed a problem where hidden groups could not be restored in timeline views Projects Fixed completed projects appearing in project dependency blocker counts Projects Fixed newly created projects now receiving varied default icon colors, matching initiatives Projects Fixed the project update editor border disappearing after Agent highlight interactions Releases Fixed started release stage rows appearing taller than other rows in release pipeline settings Settings Fixed existing application images now showing when editing an OAuth application Settings Fixed settings search input box now respecting custom sidebar theme colors Settings Fixed customer status and tier row dividers appearing brighter than the header divider in settings Settings Fixed workspace security settings copy incorrectly referencing recurring issues for workspace template management Sidebar Properly aligned controls in the sidebar into one consistent column and fixed their focus rings Slack Stopped retrying permanent Slack webhook errors for disabled app message tabs and invalid block payloads Teams Fixed duplicate favorite action in action menu on team views Triage Fixed Triage rules sometimes showing duplicate or missing rows immediately after saving Triage Fixed the issue preview closing when a new issue entered a label-filtered Triage queue Views Fixed some server-backed views not loading correctly with some complex filter conditions Projects Project and initiative overview latest updates no longer inherit the previous latest update’s open state Diffs Fixed commit titles of specific lengths from overflowing the commit selector dropdown Initiatives Initiative target dates now use the same completed date rendering semantics as project target dates Initiatives Show the notifications subscribe control on initiative pages Estimates Restored the selected issue’s estimate total in the bulk action toolbar Editor Fixed dragging URL-backed Linear content into editors that was inserting duplicated mentions Pulse Fixed Pulse summary item navigation inside the inbox and added a breadcrumb back to the originating summary Documents Fixed restoring deleted documents whose project parent is archived Pull requests Cmd-clicking linked pull requests now opens them in a new tab Diffs Fixed bug where some code in Code Review diffs could not be copied to the clipboard Improvements Android Added support for toggling todo checkboxes directly in issue descriptions and comments Diffs Added syntax highlighting for .gjs and .gts files in Diffs Diffs Added settings to control whether GitHub team review requests appear in Reviews and count as To Do Diffs Collapsed generated protobuf Go files in pull request diffs by default Diffs Changed PR comment copy menu label to refer to threads when copying prompts for comment threads Inbox Added ability to filter inbox notifications by related review status Issues Renamed canonical issue duplicate relation labels from “Duplicated by” to “Duplicates” Search Updated search tabs to show the search term with a Search prefix and a search-results icon Teams Improved the spacing between team home columns at medium-width resolutions Settings Clarified the keyboard preference for submitting comments and agent chat messages Insights Improved performance of issue and insights queries that filter by initiative GitHub Added Linear issue to the list of magic words linking pull requests to issues MCP server Added read-only MCP tools for listing and retrieving Linear Agent skills Added support for managing releases, release notes, and release issue associations through the MCP server Added source URL support to the save_customer_need tool API Added an external-user actor variant to the webhook actor union Included the top-level url field in data-change webhook payloads for remove actions when an entity URL is available Fixed entity webhooks for external-user actions so their top-level actor is populated Keyboard shortcuts Added the ] shortcut to show or hide the Agent sidebar from Diffs when an Agent session is available Fixed Shift Cmd/Ctrl ArrowDown not opening sub-issues in board view June 18, 2026 Agent assisted project updates Elapsed 00:00 Seek to: 00:00  /  Duration 00:00 Remaining − 00:00 0.25× 0.5× 0.75× 1× 1.25× 1.5× 1.75× 2× Project and initiative updates keep teams aligned, but writing them means pulling out recent changes from issues, documents, and discussions. Instead of finding that context manually, click Write with Agent to let Linear do it for you. The agent reviews changes made since the last update, checks messages in the linked Slack channel, and writes an update draft for you to refine. Add your own perspective by prompting for further changes or editing directly, then publish the update. Desktop navigation history and pinned tabs ⁠ We’ve rebuilt our desktop tabs to make navigation feel fluid and predictable. Each desktop tab now has its own history stack, so moving backwards won’t navigate you to another tab Pinned tabs are now a reliable home for important work. They stay anchored in the tab bar, persist after quitting and reopening the app, and aren’t replaced by new content you open. These changes are live for current desktop users. Try Linear on desktop by downloading the app . Private sub-teams ⁠ Private sub-teams organize groups that work together under one umbrella, like independent business units, skunkworks efforts, or teams handling sensitive data like People Ops. When you create a sub-team under a private team, you can now choose between two access options: Restricted to parent team members — parent team members can see and choose to join the sub-team. This makes it easy to manage private team structures without coordinating invitations to each sub-team. Private to team members — the team is hidden, except to members directly invited to that sub-team Private sub-teams are available on Business and Enterprise plans. Learn more in our documentation . Build agents with Vercel Eve ⁠ Vercel Eve is an open-source framework for building custom agents. Build agents that can investigate incidents, monitor SLAs, or analyze customer feedback. You can deploy agents on Vercel with the guided setup, or host them wherever you run your Eve app. Once connected to Linear, teammates can delegate issues to your agent or mention it in comments. Learn more about Eve in Vercel’s documentation . Release pipeline changelogs ⁠ Releases let you plan and track your software releases. Now, you can also keep your team aligned on what’s shipping with changelogs for each release pipeline. These changelogs bring a pipeline’s release notes together in one place, so progress is easy to review and share. Choose to auto-generate release notes in pipeline settings so your changelog is always up to date. Learn more in our documentation . OAuth application manifests ⁠ OAuth application manifests let platforms provide a one-click OAuth app setup experience for users creating integrations. Use URL parameters to send users directly to a pre-filled Create OAuth App form in Linear. An equivalent JSON manifest format lets you store configurations in files, validate them locally, or generate them programmatically. Find the details in our developer docs . Fixes Command menu Added the missing command menu action for recently deleted initiatives Comments Threaded comment highlight corners now match with the reply composer below the thread Customers Fixed stale customer request counts on issues and projects after archiving or restoring customer requests Desktop Middle-clicking a link to a document comment now properly navigates to the comment Diffs Fixed the Unified/Split layout toggle not taking effect when a narrow column had forced the diff into unified view Diffs The tooltip on group headers in the Reviews inbox now covers the entire clickable header Documents Creating an issue from a selection in a team document now creates it in the correct team Duplicates When you remove a duplicate relation, it now restores the issue’s last status Duplicates Fixed duplicate merges running concurrently for the same issue during bulk deduplication Filters Fixed the filter button not staying visually active while its menu is open Front Fixed processing Front conversation links for conversations without a primary recipient GitHub Fixed GitHub integrations being marked “disconnected” after a transient GitHub authentication blip Inbox We no longer send a removed from merge queue notification when a pull request is successfully merged by GitHub’s merge queue Inbox Fixed inbox notifications occasionally appearing as blank while the sender’s name was loading Insights Fixed release-filtered burn-up charts failing to render Issues Fixed oversized issue status icons in delete confirmation toasts Milestones Fixed a flicker in the milestone list when creating the first milestone from a project overview Notifications Each recipient’s name display preference is now respected in project and initiative update notifications Project Updates Fixed the project updates panel occasionally leaving an empty wrapper element on the page after navigating elsewhere Pull requests Right-clicking pull request pills in issue lists now opens the correct menu Pull requests Fixed pull request details overflowing their container when hovering over a PR badge SCIM Renaming a linked SCIM role group (e.g. linear-admins ) in the identity provider no longer causes Linear to stop managing the associated role Settings Prevented the language selector from overlapping the scrollbar in Code & Reviews settings Settings Fixed an odd transition when switching between the same settings page of different teams Slack Slack thread sync no longer fails to import a comment when one of its reactions came from a user without access to the issue Slack Underscores in pull request titles are now preserved in Slack notifications Slack Slack comment notifications now link out to unsupported images instead of sending invalid Slack image blocks Slack Slack pasted message links now sync to Linear threads as a clickable link Improvements Agents AI chat thinking steps are now shown as blockquotes when copying conversations as markdown Diffs Added a “Missing issue” PR filter that shows PRs without a linked issue Diffs Raised the size limit for generating Guides on larger pull request diffs Diffs Holding Opt and clicking the chevron in the file header now expands/collapses all files Diffs Review list approval copy now shows who approved a pull request Diffs Whole added/removed lines in diffs render more clearly with the same color as inline added/removed characters Diffs Added the ability to use custom font for code in diffs Diffs Added contextual help about the Reviews feature and related keyboard shortcuts Diffs Polished the pull request review layout — removed the divider between the conversation and code columns, and the Guide now has even horizontal padding with the scrollbar no longer overlapping content Diffs Added copy link to file actions in pull request diffs GitHub/GitLab Unassigned triage issues remain in triage for Git request and commit automations, unless the final merged change closes the issue PagerDuty Added support for PagerDuty shift-based schedules, so triage responsibility on-call now syncs from both shift-based (v3) and classic layer-based schedules (v2) Team documents The documents list now supports multi-select Views Updated the sort direction icons so the arrow direction matches the active sort order MCP server MCP project status update tools are now available in workspaces without recent project update history Fixed issue with fetches failing when descriptions contained Unicode line or paragraph separators API templateCreate and templateUpdate now reject unsupported form field payloads June 11, 2026 Coding sessions in Linear Elapsed 00:00 Seek to: 00:00  /  Duration 00:00 Remaining − 00:00 0.25× 0.5× 0.75× 1× 1.25× 1.5× 1.75× 2× Earlier this year, we launched Linear Agent , giving teams a new way to plan and coordinate their issues and projects. Since then, we’ve added Code Intelligence to extend that understanding to the codebase, and MCP support to bring all of your context together. Today we’re closing the loop: Linear Agent can now write code using Claude Code and Codex. You can triage, plan, review, and ship—all in Linear. Start a coding session by assigning an issue to Linear, or ask it to make a change in a chat, comment, or Slack thread. Each session is grounded in your workspace context, pulling in issue details, history, customer requests, discussions, and related work. A coding agent your team will love ⁠ Coding sessions run in the cloud, so you can prototype ideas and make changes without setting up a local development environment. When the change is ready, Linear returns a new diff for review. Share preview links , bring teammates into the discussion, and address feedback with further iterations in the same thread. Automate the first pass ⁠ When a new issue is reported, Linear Agent can investigate and attempt a fix before it reaches an engineer, reducing the load on your team. It follows your team’s guidance, gathers evidence from tools like Sentry or Datadog through MCP, and inspects the codebase to trace the root cause before producing a fix. Linear uses this workflow internally to resolve roughly 30% of incoming bug reports, mostly on the first pass. You can set up your own agent automation in your team’s Triage settings. Availability and pricing ⁠ Coding sessions are available on Basic, Business, and Enterprise plans. They require a GitHub connection with code access and use AI credits to run. Workspace admins can enable coding sessions in Settings and manage access, usage, and credits from the usage dashboard. Learn more in the docs . Fixes Agents Filled in the thumbs down button after submitting AI feedback Agents Fixed a missing space between the integrations link and surrounding text on the team agents settings page Agents Vertically centered the label and preview text in the agent session card’s status row Agents Fixed left padding of the agent session card header to match other activity cards Archive Fixed restoring a trashed issue or document failing in rare cases where the document’s trashed flag was stored as false Asks Allowed Slack workflows and external users using the Asks Agent to access private teams’ channel-configured templates Customers Fixed excessive row spacing and the limited customer list on the unfiltered customers page Customers Fixed the customer merge preview showing annual revenue under the monthly revenue label Customers Fixed a bug where linking a Slack channel to a customer failed for workspaces with multiple Slack connections but a single Asks connection Diffs Opening a linear.review link in a workspace without Diffs enabled now routes to enable-reviews instead of bouncing back to GitHub Diffs Fixed showing GitHub legacy commit statuses (e.g. external CI like RWX or Jenkins) in PR checks Diffs Fixed “Update branch → with rebase” creating a merge commit instead of rebasing Diffs Fixed the file list sidebar not scrolling when the file tree was taller than the viewport Display options Fixed the display options menu being slow to open on views grouped into a large number of items Editor Fixed customer and customer request mentions not loading their details in the iOS editor Editor Pasting linear.app/review/<owner>/<repo>/pull/<id> now properly embeds as a PR mention Editor Fixed the tooltip for plain links covering link controls GitHub Fixed Linear issues with comma-containing label names failing to sync to GitHub Initiatives Fixed Initiative projects table columns occasionally overlapping or taking up too much width Integrations Fixed an importer freeze when mapping a large number of users Issues Fixed a line break appearing between an issue’s status icon and its identifier in undo/redo toasts Labels Archived labels no longer appear in the form-template label group picker Links Fixed a crash when a link embed with a missing or invalid URL failed to load a preview Mobile Release, Release Note, and Release Pipeline mentions now display properly on mobile Notifications Fixed agent completion notifications not being delivered to the user who delegated the work Projects Project issue list deep links now redirect to the project overview instead of the filtered issue view Project Views Fixed saved project views unexpectedly showing empty groups when grouping and filtering projects Pulse Fixed daily Pulse summaries being skipped when a single feed update had a malformed body SCIM Fixed SCIM role group pushes not repairing a stale role when the user was already tracked in the role’s membership Settings AI settings dependent on the Linear Agent now show “Disabled” when the Linear Agent is turned off Slack Sharing a project comment link in Slack now unfurls the comment instead of the project SLAs Fixed missing SLAs for issues created from Slack asks Updates Fixed inconsistent icon spacing in the project/initiative update health control Improvements Asks Improved longer, cleaner fallback issue titles when creating Asks from Slack without an AI-generated title Diffs The “Copy pull request number” action now copies just the number, without the leading # Diffs Added a file action to open the full file in GitHub from the review diff Diffs Guided reviews now jump directly to a selected file instead of scrolling slowly through every file in between Documents Added “New document” and “New document from template” to the right click menu on the create issue button Team Documents Added cycle documents to the team documents tab, including support for grouping documents by cycle Triage On Android, choosing a status that requires a priority to leave triage now opens the priority picker automatically instead of hiding those statuses Keyboard shortcuts Editor Changed the strikethrough shortcut to Cmd/Ctrl Shift X MCP server list_comments now returns comments on archived issues Documents can now be listed and created under a team June 4, 2026 Team documents Important team context doesn’t always belong in a specific issue, project, or initiative. Teams also need a dedicated place for the notes, docs, and shared references that support their work over time. Now, every team has a page to keep its context organized and easy to access. Teams can create documents directly from their home page, add existing documents from projects and issues, and group resources into sections. Open a team’s page by clicking on its name in your sidebar, or search by pressing o , then t . Learn more in our documentation . Shared skills for Linear Agent ⁠ Skills let you save reusable instructions for Linear Agent. We now support sharing skills with your team so great personal workflows can become shared team process. Sharing a skill helps your team standardize recurring workflows like writing specs, running weekly planning, or drafting updates. Use skills in any agent conversation by clicking on Skills or using a slash command. You can share an existing skill from settings , or by asking Linear Agent. Learn more in our documentation . Issue description comments ⁠ You can now comment directly on text or images in issue descriptions. Select any part of a description to leave a comment anchored to that exact spot. Use description comments to share feedback on a specific part of the description, rather than commenting on the issue as a whole. Fixes Asks The Creator in activity log copy for Slack Asks issues now always matches the creator filter. Attachments Linear now preserves the original filename (and extension) when downloading attachments whose name contains characters like middle dot ( · ) or non-breaking space. Comments Fixed synced Slack thread replies that could fail or disappear after switching threads. Comments Fixed mentioning app users in comments created through triage automations. Comments We now correctly strip leading whitespace from comment paragraphs on submit. Diffs Files marked as viewed in the Guide tab now stay collapsed when returning to the Diff tab. Diffs Fixed links in Guide jumping or over-scrolling past the target when navigating to a file or symbol. Diffs Fixed the diff horizontal scrollbar not being draggable when a collapsed unchanged-lines row was present. Diffs Fixed Guide showing large blocks of unchanged code when an LLM-supplied hide directive sat adjacent to a long unchanged stretch. Documents Capped the document table of contents markers height, showing only top-level headings when there are too many to fit. Documents Fixed a previously open document staying selected after creating a new document in side-by-side view. Display options Toggling a display option back to its default now correctly clears the modified indicator on the Display button. Editor Fixed portrait videos being clamped when going fullscreen. Figma Fixed Figma links in comments triggering repeated comment update errors and slow issue loads. GitHub GitHub backlink comments are now posted for issues that reference a GitHub URL even when the target repo isn’t synced to a Linear team, as long as the GitHub install can access it. GitHub We now correctly handle null GitHub ghost users across webhook, issue sync, and pull request intake paths. GitHub Fixed GitHub issue sync failing with a 401 “A JSON web token could not be decoded” error in some GitHub Enterprise Cloud workspaces. Google Sheets Fixed a Google Sheets export failure caused by large issue batches overflowing the call stack. Inbox Returning to Inbox no longer scrolls to a previously-viewed notification without selecting it. Insights Fixed incorrect Insights results when using “Time in status” after an issue status was renamed. Integrations Fixed Linear Agent creating a Slack channel for new projects when “Automatically create channel for new projects” was disabled. Keyboard Pressing Esc on a page opened directly in a new tab no longer wipes that page from browser history, so the browser back button can still return to it. Linear Agent Stopped the Linear agent from chiming in on later Slack thread chatter after it creates an issue/Ask. Login Login now shows a clear error instead of a false “email sent” confirmation when emails can’t be delivered to a suppressed address. Onboarding Fixed the onboarding invite step hanging on desktop after sending invites. Performance Loading icon animations are more performant and use less CPU. Projects Fixed missing icons on project milestone context menu actions. Projects Fixed missing padding around the milestones help text shown when a project has no milestones. Projects Fixed project activity showing the wrong priority change after consecutive priority updates. Pulse Fixed Pulse summaries rendering document links with a stray @ prefix instead of a proper document mention. Releases Fixed a bug that caused only partial release names to be saved. Diffs Clicking “Request review” on a draft pull request that already has requested reviewers now marks it ready for review directly. Diffs Outdated review comments are now reflected separately from resolved comments in the code review comment summary. Search Fixed exact issue identifier searches with different casing not ranking the matching issue first. Sidebar Fixed alt-clicking a team in the sidebar downloading an HTML file instead of collapsing/expanding all teams. Sidebar Fixed the “Exploring” sidebar section dropping a team when navigating to its documents tab. Sidebar Sidebar nav item hover state changes are now instant. Slack project channels Linear no longer overwrites a connected Slack channel’s topic when a project’s description changes. Templates Fixed an error that could occur when saving templates that contained legacy invalid content. Templates Fixed issue templates intermittently losing their default project and milestone. Triage Fixed the triage automation actor name showing “Triage Behaviour” instead of “Triage Behavior”. Triage Fixed the triage responsibility settings separators appearing darker than the triage rules card. Version history Fixed the “Highlight changes” toggle disappearing when turned off in version history. Views Fixed a freeze that could occur when opening some saved issue views. Improvements Agents Added an Error option to the agent session issue filter and insights grouping. Diffs You can now paste a GitHub pull request link into command menu to open it in Linear. Diffs Customers on legacy plans can now use Diffs. Diffs We now show indentation changes in diffs for more whitespace-sensitive languages (CoffeeScript, Elm, F#, HAML, Haskell, LiveScript, MoonScript, Nim, Stylus, Makefile). Editor We now support right-clicking an issue mention in a doc or editor to change its properties. Editor We now treat ) and ( as emoji autocomplete aliases for standard smile and sad results. May 28, 2026 Linear Diffs Elapsed 00:00 Seek to: 00:00  /  Duration 00:00 Remaining − 00:00 0.25× 0.5× 0.75× 1× 1.25× 1.5× 1.75× 2× Agents generate large volumes of code, but individuals are still accountable for the changes that merge. This leads to a lot of review work, and the capability and performance of traditional review tools hasn’t kept up. Today, we’re releasing Linear Diffs to make reviewing code a fast and fluid experience native to Linear. You can now review diffs from any issue with a PR, iterate on further changes with agents, and ship code from Linear. All reviews in Linear sync back to GitHub, so the current state of review work is always clear. Guided reviews (beta) ⁠ Guided reviews help you efficiently review large PRs. When you view a diff in this format, you’ll see the core of change first, so you don’t have to dig for an entrypoint. Each section of diffs has an explanation — starting with what the change is, then moving into its consequences. Guided reviews separate out glue code and secondary changes so you can stay focused on what matters. This style of review makes it much easier to move through large changes in a single sitting. Guided reviews are free during beta and available for Linear customers on Business and Enterprise plans. Review Inbox ⁠ Staying on top of reviews is easier when review notifications live alongside the rest of your work. Linear notifies your Inbox for work like review requests, your approved PRs, and comment mentions. You can set up additional real-time desktop, Slack, email, or mobile notifications . We’ve also added a dedicated Reviews tab in your sidebar so you can see all your review work at once. The default focus ordering sorts reviews by what’s closest to shipping, so the work that needs your attention most rises to the top. Reviewing code ⁠ When a review calls for changes, keep iterating from the diff surface with a background coding agent. Agent changes update the diff in real-time, so you don’t need to check out the branch locally for every small tweak. Diffs is responsive when reviewing even very large PRs. You can view unified or split diffs, enable line wrapping and structural highlighting, and choose custom code themes. Linear Diffs is available now on all plans. Guided reviews are free during beta and available for Linear customers on Business and Enterprise plans. Workspace admins can enable Diffs by upgrading Linear’s GitHub integration for code access. Then, individual users can choose to review diffs in Linear . To learn more about why we built Diffs, read Code review should be fast . For more on Diffs functionality, check our documentation . Fixes Agents Fixed choppy animation when expanding agent thoughts Agents Fixed agent chat incorrectly minimizing on external link click Agents Fixed the “Worked for X” label on agent session turns to measure active work time, excluding any idle wait between turns Agents Fixed agent panel staying focused when expanding or collapsing Agents Prevented the Ask Linear popup from reopening off-screen after the window height shrinks Agents Fixed Ask Linear drafts being lost when switching between chats Agents Fixed agent lists showing too many skills Asks Linear Asks Agent will now automatically reply to external users when requesting additional information Asks Fixed Asks Web submission attributions when the submitter logged into Asks Web before accepting their Linear workspace invite Desktop Fixed an issue where the desktop application could hang when waking up your computer from sleep Desktop Fixed desktop app flash of white background on new window open Diffs Fixed deduplication of linked PRs in issue attachment data Diffs Fixed refreshing the diff when a PR’s target branch changes (e.g., after a stacked parent merges and GitHub retargets the child) Diffs Stopped attributing GitHub PR comments authored by deleted (“ghost”) users to the wrong user in notifications Documents Fixed document mention notifications firing on every edit instead of just when a user is newly mentioned Documents Shortened the placeholder in the “Change document subscribers” action menu so its keyboard shortcut indicator no longer gets clipped GitHub Comments on a not-yet-linked GitHub PR now backfill the issue→PR link via magic-word matching the same way PR lifecycle and review events do Inbox Fixed “From is not” filter to correctly exclude issue assignment notifications from integration and OAuth application-driven assignments Inbox Fixed inbox badge getting stuck when arriving on a review via a legacy /agent URL Insights Fixed a bug where two Duplicate options appeared in the Time in status filter Integrations Figma links now show a clean Figma title instead of the raw marketing page title Issues Removed Duplicate status from quick issue create and issue template Project templates Allowed project-template sub-issues to target other private teams again Sentry Fixed a bug where Sentry-created issues could be assigned to deactivated users in triage Settings We now correctly truncate long team names in Teams settings list instead of overlapping the next column Shortcuts Fixed the Copy as Prompt shortcut so it updates issue status when auto-start-on-open is enabled Sync Fixed “Linear servers are not reachable” error that could appear after laptop unlock Triage Fixed workspace issue templates not appearing in triage automation filters Views Fixed list rows shifting horizontally when toggling a group in views with grouped columns Improvements Android Improved Android to use server-side filtering for skills Agents Dashboard pages are now used as context in the Linear agent chat Integrations Connecting GitHub now defaults to enabling code access Project Slack channels Used an info-style toast when starting project Slack channel creation Reviews Activity page file and code comment links, and PR notifications, now open whichever code view (Diffs or Guide) you last visited Skills Updated empty state for skills to match other settings Timeline Improved timeline projects aside panel visibility to be remembered per view instead of globally Updates Removed the UI for hiding project and initiative update details May 21, 2026 Project Slack channels Project teams often use a Slack channel to discuss and share feedback about their project as it takes shape. Now, Linear can spin up that Slack channel automatically every time a new project is created. All project members are automatically added to the project Slack channel, and project updates post to that channel by default. When working in a project’s Slack channel, you can use Linear Agent to answer questions or take actions in the project. Try sending messages to the channel like “ @Linear what’s our target date?” or “ @Linear file this bug and assign it to me.” Admins can enable channel creation from settings . Learn more about project Slack channels in our documentation . Linear Asks Agent ⁠ Linear Asks brings internal requests into Linear, where the appropriate team can work on them. Now, anyone in your Slack workspace can file a request in Linear by mentioning @Linear Asks . Linear checks the templates enabled for that channel, picks the best match, and creates an issue using the conversation as context. When a template uses required fields, Linear follows up to collect any missing details before creating the issue. Admins can configure Linear Asks agent in settings for any connected Slack workspace. Asks is available on Business and Enterprise plans. Learn more in our documentation . Issue duplicates ⁠ Duplicate issues now use a dedicated status type in Linear and move context to the original issue. When an issue is marked as a duplicate, its customer requests, synced Slack threads, and attachments are moved to the original issue. Whether a teammate, agent or Triage Intelligence marks an issue as a duplicate, the issue context moves to the right place. Because of theses changes, every issue with a duplicate status must now link to the original issue. On duplicate issues, that original issue is shown clearly in the sidebar. When the original issue is completed, every synced Slack thread is notified. Each linked customer ticket in Zendesk or Intercom also reopens, so you can keep your customers in the loop. Reorder groups in issue and project views ⁠ Issues and projects in views are often organized into groups like status, priority, or label. You can now reorder these groups in any list or board view to put the most important sections first. Click the reorder groups icon in display options, then drag groups into your preferred order. You can reset the view back to the default order at any time. GitHub Enterprise Cloud integration ⁠ Linear now supports GitHub Enterprise Cloud. Once connected, GitHub Enterprise Cloud users have access to all the benefits of our popular GitHub integration. Linked pull requests update issue statuses automatically, GitHub Issues sync can be enabled for select repos, and you can review PRs natively with Linear Diffs. This integration is available on Linear’s Enterprise plan. Read more in our documentation , and install the GitHub Enterprise Cloud integration to get started. Fixes Agent chat Fixed highlights on the agent chat buttons Agents Issues created from templates via the Linear agent (in-app, Slack, Microsoft Teams) now respect required form fields and serialize submitted values into the issue description Agents Fixed a freeze when pasting long Markdown content that included todo items into agent toolbar input Asks Fixed Asks Web template submissions that create child issues for authenticated non-members Cycles Fixed progress ring background blending into the row hover color in quick filter overviews Drafts Fixed a bug where saving as draft would fail when an issue template included a sub-issue on a sub-team Duplicates Duplicate issues now appear in the canceled section in focus-grouped issue lists instead of active buckets Editor Copying part of the text of a list item no longer copies the list structure, only the text itself Editor When pasting Markdown content that includes code blocks, the cursor now lands correctly at the end of the pasted content Filters Fixed missing rows on Author, Reviewers, Team owners, Customer owner, and Project milestone filters on first open Filters Fixed missing rows on Creator filter on search page Filters Fixed header filter buttons highlighted while their filter menu is open Labels Restored input focus when switching between New group and New label while creating a label Linear Agent Fixed resuming Slack threads when the user answers an agent’s follow-up question without @Linear , even after a long delay Notifications Fixed an issue where users could be unexpectedly subscribed to issues they never interacted with Performance Fixed an issue where switching workspaces could leave the app stuck on the workspace loading screen until a restart Projects Fixed public project Slack channels incorrectly appearing as private after renames Releases Fixed order of releases by stage position so canceled releases are sorted after completed ones Reviews Showed only the relative timestamp for opened pull requests in the review list Settings Fixed dropdown text overflowing on narrow viewports Slack Fixed double-notifying on Slack when an issue is deduplicated — the duplicate-relation event is now the only user-facing event Sidebar Reduced blur and fixed positioning in animated unread count digits on non-retina displays Teams Fixed issue where team owners can now update the “Restrict team membership” setting without needing workspace admin permissions Templates Fixed moving a project or document template to the parent team or workspace silently reverting Updates Switching the project or initiative on an update composer no longer deletes the previously saved draft Workflow Show the visible workflow-state icon for merged issue status group headers, with a generic fallback when multiple team states are visible API Added parallel AgentSkill GraphQL query and mutation types alongside deprecated AiPrompt roots for the skill migration Added Team.visibility and deprecated Team.private Returns 410 Gone from /oauth/migrate_old_token ; old OAuth token migration is no longer supported Improvements Inbox Grouped agent-authored inbox replies into a dedicated Agents section in focus inbox grouping Issues You can now link the same pull request to multiple selected issues from issue actions and Cmd/CtrlK Reviews Unreviewed stacked PRs are now ranked below reviewed PRs in the list Triage Improved triage actions in the issue header now show labels at wider widths MCP server GitHub pull request URLs in document content saved via MCP are now converted to diff mentions May 14, 2026 Code Intelligence Elapsed 00:00 Seek to: 00:00  /  Duration 00:00 Remaining − 00:00 0.25× 0.5× 0.75× 1× 1.25× 1.5× 1.75× 2× Code Intelligence gives Linear Agent controlled access to your codebase, turning repositories into shared product context your whole team can use. With Code Intelligence, Linear Agent can reason about how your product actually works, not just what’s captured in issues, projects, and docs. Ask how a feature is implemented, why something behaves a certain way, what a change might affect, or which technical constraints should shape a plan or customer request without digging through the codebase or interrupting an engineer. PMs can write sharper specs, Support and Sales can answer technical questions with more confidence, and Engineering can investigate bugs, regressions, and unfamiliar parts of the system faster. To set up Code Intelligence, a workspace admin should: Install the GitHub integration and enable code access Turn on Code Intelligence in AI Settings From there, admins can choose which repositories to include and whether access is limited to members with existing GitHub permissions or available to the entire workspace. Code Intelligence is now available in public beta for Business and Enterprise plans, and free to use during the beta period. See the docs for more details. Fixes Agent Fixed an issue where the agent chat could not be closed while an attachment modal was open Agent Fixed natural-language confirmations in Slack threads being recognized while awaiting approval, even without an @Linear mention Android Removed the non-responding Linear workspace user from mention autocomplete so only the agent variant appears Boards Fixed shared multi-team board views showing different status column orders to different viewers Comments Cmd/CtrlF now expands collapsed comment threads when a hidden reply matches the search Customer requests The empty-state Add request button on a project’s customer requests page now opens the create form Dashboards Fixed double confirmation when deleting a new unnamed dashboard Docs Fixed anchor links in the docs “On this page” sidebar replacing the URL hash correctly Editor Fixed the overflow menu trigger on block images disappearing when the menu opened Imports Fixed migrated document issue links so fallback deep links open in the destination workspace Inbox Fixed a bug causing notifications for deleted issues to show up in inbox without issue details Integrations Fixed Sentry installation getting stuck on “Continue in the Linear app” when started from Sentry’s directory Issues Fixed the status icon hit area in issue lists so near-edge clicks change status instead of opening the issue Projects Fixed project progress tooltips behaving consistently across List, Board, and Timeline Projects Prevented project updates from being created with a start date after the target date Releases Fixed release search by version Releases Fixed release sync applying provided names to existing releases, not just newly created ones Slack Fixed automation comments appearing in Slack as the Linear bot instead of “Linear (via Linear)” Zendesk Fixed the Include message toggle reliably inserting the ticket message when enabled, even with a template applied Improvements Agent Linear Agent can now resolve and unresolve comment threads, including in automation flows triggered in triage Agents Users can now queue follow-up messages while an agent is still working, and they’ll send when the current turn completes Android Added a long-press menu for folders in Favorites with rename and remove actions Comments Added a hint below the comment input on duplicate issues pointing to the canonical issue Duplicates Issue popovers now show the canonical issue when hovering over a duplicate Favorites Favorited teams now show the Team Details hover card Favorites Added the ability to favorite a team Issues Added a delegation footer to issue cards in AI chat showing the agent name and live status Issues Added an animated desktop tab indicator for issues and pull request reviews when a coding agent is actively working Notifications Added an option to hide sidebar notification badges Projects Added a No milestone quick filter at the bottom of the milestones list in the project sidebar Releases Added contextual menu actions for attaching documents and links Settings Added a Manage button to the current plan card in billing settings with actions to switch plans, change billing period, or cancel Settings Added a Switch plan modal in billing settings for changing plans without leaving the page API Projects Added slackChannelId and microsoftTeamsChannelId fields on Project to return the IDs of connected chat channels Releases Added createdAt , startedAt , and completedAt fields to release inputs to support backdating SCIM SCIM user payloads now always populate user groups MCP server save_project no longer accepts issue-level label IDs, and label arrays sent as JSON strings are parsed instead of silently wiping existing labels Added slackChannelId and microsoftTeamsChannelId fields on Project to return the IDs of connected chat channels Added initiative and cycle parameters to the save_document tool to create or reparent documents under an initiative or cycle Unknown tool parameters now return a validation error instead of being silently dropped Keyboard shortcuts Fixed Alt letter shortcuts (e.g., Alt R ) being treated as plain letter presses on Linux/Windows April 30, 2026 Releases Elapsed 00:00 Seek to: 00:00  /  Duration 00:00 Remaining − 00:00 0.25× 0.5× 0.75× 1× 1.25× 1.5× 1.75× 2× Plan and track your software releases directly from Linear. Linear Releases integrates with your CI/CD tools to precisely track the deployment environment, version, and status of every issue, giving team members and agents your full deployment context. Issue statuses automatically update when their associated code changes land in production. See what’s live to customers, not just what’s been merged. Write release notes for a single release or for a range of releases. Generate release notes with Linear Agent based on included issues. Releases supports both continuous deployment and scheduled release methodologies. Add up to 15 release pipelines on Business, or unlimited on Enterprise plans. Learn more in our documentation . Fixes Agents Pressing Esc to dismiss an invalid mention search in an agent session no longer leaves a stranded popover backdrop that blocks clicks across the app Agents Fixed the copy table action in agent chat responses Agents Fixed agent-generated content mixing placeholder and normal text when editing issues, documents, and projects created from templates Asks Added RFC 3834 auto-response handling to email intake. Outbound notifications are now marked as auto-generated, and inbound auto-responses are ignored to prevent email loops. Command Menu Fixed long project names overflowing the issue preview popover in Cmd K search Comments Fixed a bug where the comment input would not refocus after sending a comment Customer Requests We no longer record a “customer request moved” timeline entry when the move is caused by marking an issue as a duplicate Cycles Added a missing option to save custom views from cycle (and other page-level) views with inline filters Editor Fixed forward-deleting ( Delete / Fn + Backspace ) at the end of a list item with a nested list Editor Fixed a bug that prevented deleting rows and columns of tables while multiple users were editing Filters Fixed a white flash inside the filter input when focusing GitHub Fixed Linear issues closing when GitHub PRs are merged via custom merge queues that add the externally-merged label after closing Imports Fixed previous imports remaining collapsed after starting an import or while an import is active Inbox Fixed Inbox showing emoji reactions as the latest activity instead of more recent comments Initiatives Hid the “Parent initiatives” action group from context menus when there is no initiative that can be set as a parent Initiatives Hid the “Add existing sub-initiative” action when there are no other initiatives to choose from Initiatives Hid the “Sub-initiatives” action group from initiative context menus when the workspace does not have access to the sub-initiatives feature Issue Templates Issue templates opened from shared creation links now keep their selected project milestone Microsoft Teams Capped unfurls at 15 per message to prevent message size errors Projects Retired teams can now be removed from projects they were attached to before retirement Pulse Fixed feed sometimes showing stale items when switching between Popular, Recent, and Following tabs Reviews Fixed clicking empty space in the reviews navigation no longer clearing the open review Settings Fixed settings page content that no longer scrolls over the narrow-screen settings header Settings Fixed team icon color picker sending repeated save requests while dragging the slider Teams Fixed a column misalignment on the teams page when sub-teams are nested Triage Allowed completing or canceling triaged issues without a priority when the team requires a priority to leave triage Views Fixed issues now leaving label-filtered views in real time after their labels change, instead of requiring a hard refresh Favorites Fixed inconsistent left-hand menu tab highlighting for favorite items Reviews Fixed missing review notifications for agent-created PRs when a human takes over Shortcuts ] and [ shortcuts to open and close the sidebar and details pane now work on Nordic keyboards (and other layouts where those characters require Option / Alt ) Improvements Linear Agent Added “New agent chat” to the right click menu on the Create button in the sidebar Linear Agent Linear agent is now able to work with issue drafts Imports New members created during Linear-to-Linear imports are created in a suspended state when the destination workspace uses SCIM Microsoft Teams Improved unfurls to render selectively based on the agent’s response and actions Projects Click the issue count on project list rows and board cards to jump straight to the project’s issues Projects Project date pickers now dim days based on the workspace’s SLA-configured working days instead of always dimming Saturday and Sunday Pull Requests Added issue status and assignee selectors to the right-click context menu on the issue slug in the PR header Settings Updated thread summary settings labels and descriptions to accurately reflect resolved thread summary behavior Sidebar Right-clicking items in the More menu now opens the same context menu as regular sidebar items Web Improved detection and warnings about problematic browser extensions MCP server Issues with a 0-point estimate or “No priority” projects/issues no longer serialize as undefined , so consumers can tell an explicit zero from an unset value Links added through save_issue now go through the integration-aware attachmentLinkURL path, so URLs matching configured integrations (Zendesk, Intercom, etc.) create rich attachments and trigger two-way sync instead of being stored as plain URL attachments API Fixed inconsistent cancelled vs canceled spelling in integration field descriptions Older updates Product Intake Plan Build Diffs Monitor Pricing Security Features Asks Agents Coding Sessions Customer Requests Insights Mobile Integrations Changelog Company About Customers Careers Blog Method Quality Brand Resources Switch Download Documentation Docs Developers Status Enterprise Startups Connect Contact us Community X (Twitter) GitHub YouTube Legal Privacy Terms DPA AUP Privacy Terms DPA AUP 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At this speed, even small friction can feel like you’re sprinting with a wind sail on your back.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"c167cac83363\",\"_type\":\"block\",\"children\":[{\"_key\":\"2fa3eca01544\",\"_type\":\"span\",\"marks\":[],\"text\":\"When you’re building products that will be used by hundreds of millions, these points of friction can have a compounding effect.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"371ea34a0700\",\"_type\":\"block\",\"children\":[{\"_key\":\"c1df59fc7e48\",\"_type\":\"span\",\"marks\":[],\"text\":\"Tackling friction effectively requires both the right systems, and an appropriate culture around them. From a small trial, to over 3,000 people across the organization, teams at OpenAI organically adopted Linear to help them navigate the complexities of scale–from keeping teams aligned across complex dependencies, to maintaining speed as the organization grew. 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This result is a maze of disconnected systems that makes collaboration increasingly difficult.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"9a238589f742\",\"_type\":\"block\",\"children\":[{\"_key\":\"f51babbf278c\",\"_type\":\"span\",\"marks\":[],\"text\":\"“If you went and assigned an issue to another team,” Peal recalls, “you didn’t really know how to do that, and things would get lost.” Each handoff between teams became a potential point of failure. Every cross-team collaboration required navigating different workflows, different labels, different ways of thinking about work.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"3e5ee7f28878\",\"_type\":\"block\",\"children\":[{\"_key\":\"1983c635d71d\",\"_type\":\"span\",\"marks\":[],\"text\":\"This type of challenge is particularly acute for teams building critical infrastructure alongside external partners–where coordination between teams is most important, and the impact of stale statuses or things getting \"},{\"_key\":\"972457b4c3ff\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"lost\"},{\"_key\":\"b51e8694e513\",\"_type\":\"span\",\"marks\":[],\"text\":\" is most heavy. Atty Eleti, who worked on OpenAI’s Apple integration explains: “Once you cut a version of an API, you have to wait until the next major version to make changes. With Apple APIs in particular, these are on device, and once a device API is shipped, you have to support it for several years. 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It was a tax on every interaction, a friction that grew with each new connection.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"4bf7d9658416\",\"_type\":\"block\",\"children\":[{\"_key\":\"716c2b9ed209\",\"_type\":\"span\",\"marks\":[],\"text\":\"Simplicity scales\"}],\"markDefs\":[],\"style\":\"h3\"},{\"_key\":\"665217e11ca7\",\"_type\":\"block\",\"children\":[{\"_key\":\"d228bbd8886a\",\"_type\":\"span\",\"marks\":[],\"text\":\"The change at OpenAI started small, with individual teams choosing to try Linear. “It’s like a Katamari Ball,” Peal describes. “You get a couple of people to use it and then it snowballs.” From an initial hundred seats, usage grew to over 2,000 people across the organization–and as Peal notes, “it still feels perfectly performant. 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This often means people configure a lot of custom workflows, which end up making the tool super slow and hard to use. People shoot themselves in the foot because they do too much.\"}],\"markDefs\":[],\"style\":\"normal\"}]},{\"_key\":\"98e747ab8ae7\",\"_type\":\"block\",\"children\":[{\"_key\":\"72aab7e28325\",\"_type\":\"span\",\"marks\":[],\"text\":\"The paradox is that too much choice often leads to fragmentation. When every team can create their own unique ways of working, they do–recreating the same islands of disconnected process, just within a single tool.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"686eeedfb9ee\",\"_type\":\"block\",\"children\":[{\"_key\":\"4ed2608ca3f4\",\"_type\":\"span\",\"marks\":[],\"text\":\"Linear takes a different approach. By focusing exclusively on the craft of building great products, it’s designed with intent about how work should flow, offering a thoughtfully curated set of features rather than endless options. This type of restriction is designed to create a framework that helps teams think in scalable systems from the start.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"495857dd4fc7\",\"_type\":\"block\",\"children\":[{\"_key\":\"3bf3f8fb2240\",\"_type\":\"span\",\"marks\":[],\"text\":\"“If you think about it ‘the Linear way’, you’ll figure out how to do it in a way that works well,” notes Peal. The result isn’t limitation, but liberation. Teams spend less time debating workflows and more time building. They focus less on managing their tools and more on using them.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"539a159f3f05\",\"_type\":\"block\",\"children\":[{\"_key\":\"e45a5c313598\",\"_type\":\"span\",\"marks\":[],\"text\":\"This approach recognizes a fundamental truth about scaling an organization: simplicity scales. The best systems aren’t the ones that can do everything, but the ones that help teams to do the right things naturally. It takes careful design to create something simple that works.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"ed90d210859f\",\"_type\":\"quote\",\"authorName\":\"Gabriel Peal\",\"authorShortBio\":\"Engineer\",\"text\":[{\"_key\":\"a1fa1b51cdf7\",\"_type\":\"block\",\"children\":[{\"_key\":\"a1cd8a54003d\",\"_type\":\"span\",\"marks\":[],\"text\":\"Using tools that are such high quality sets a standard for you to carry into your own day-to-day work. It’s almost like setting a watermark. Subconsciously affecting what it means for something to feel fast, or have thoughtful animations that actually add to the experience. 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Each moment of friction, each small frustration, builds invisible resistance to practices that could otherwise become natural habits.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"f5240a16afc3\",\"_type\":\"block\",\"children\":[{\"_key\":\"ef2eb198b8d5\",\"_type\":\"span\",\"marks\":[],\"text\":\"At OpenAI, the combination of intentional practices and low-friction tools created something powerful. Teams began naturally staying on top of their work. Not because they had to, but because it made their work easier. Good habits formed not through mandate, but through the gradual recognition that clarity and coordination made everyone more effective.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"c6db26004e64\",\"_type\":\"block\",\"children\":[{\"_key\":\"50f08a880bbb\",\"_type\":\"span\",\"marks\":[],\"text\":\"This is the kind of change that’s hard to measure but impossible to miss. It shows up in the small moments. Engineers automatically updating tickets after conversations, teams having clear visibility into dependencies, projects moving forward without confusion about status or ownership. None of these alone transform an organization, but together they enable teams to move fast without losing their way.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"20f948388c99\",\"_type\":\"block\",\"children\":[{\"_key\":\"7b80ec143846\",\"_type\":\"span\",\"marks\":[],\"text\":\"It’s a feeling\"}],\"markDefs\":[],\"style\":\"h3\"},{\"_key\":\"74b13a18d97e\",\"_type\":\"block\",\"children\":[{\"_key\":\"e94475b42844\",\"_type\":\"span\",\"marks\":[],\"text\":\"The best tools aren’t the ones that do the most things, but the ones that help people work together most naturally. 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For two weeks, every engineer at Base would have to do their job without touching a code editor. The point was to figure out how work actually gets done when agents are doing most of it, not humans.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"c985c916935c\",\"_type\":\"block\",\"children\":[{\"_key\":\"baf8a3deaf26\",\"_type\":\"span\",\"marks\":[],\"text\":\"The real story is in what led them here, and in the growing divide it reveals between companies that layer AI onto existing workflows and those that tear them out and start again.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"84a1cc21986b\",\"_type\":\"block\",\"children\":[{\"_key\":\"473383fc951d\",\"_type\":\"span\",\"marks\":[],\"text\":\"The hidden tax of asking questions\"}],\"markDefs\":[],\"style\":\"h3\"},{\"_key\":\"9955b34fe6cd\",\"_type\":\"block\",\"children\":[{\"_key\":\"67036e5b9444\",\"_type\":\"span\",\"marks\":[],\"text\":\"At most workplaces, progress happens through asking questions. Unsure how something works? Slack a teammate. Notice a bug? Mention it in a channel. It’s the most natural way of working there is.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"8b7046581a6d\",\"_type\":\"block\",\"children\":[{\"_key\":\"840ffb64f8e8\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"Asking\"},{\"_key\":\"90ce33cbcc12\",\"_type\":\"span\",\"marks\":[],\"text\":\" costs nothing. \"},{\"_key\":\"8e05b5bd1190\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"Answering\"},{\"_key\":\"b148dd140d26\",\"_type\":\"span\",\"marks\":[],\"text\":\", on the other hand, is very expensive. It pulls someone out of whatever they were building, forces a context switch, and burns focus that’s hard to recover. Small teams can absorb this cost. At a company of thousands, with everyone taking the path of least resistance, it really starts to slow you down.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"eab4628477df\",\"_type\":\"block\",\"children\":[{\"_key\":\"66c66f9e8276\",\"_type\":\"span\",\"marks\":[],\"text\":\"Standups, quarterly planning, quick syncs, status reports. These rituals exist to impose order on how people naturally communicate. They work, but they compress the time available for deep work. “I don’t think developers are slow,” Chintan says, “I think companies are slow.”\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"b256a8e5dd74\",\"_type\":\"block\",\"children\":[{\"_key\":\"4dde312aa8b5\",\"_type\":\"span\",\"marks\":[],\"text\":\"Chintan points to merged PRs per day per engineer as a useful proxy for the coordination headwind these rituals create. The number is almost always lower than anyone expects.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"ac9ed7f0146c\",\"_type\":\"block\",\"children\":[{\"_key\":\"41ade19ca5f7\",\"_type\":\"span\",\"marks\":[],\"text\":\"All the usual asking and answering and ritual-building creates a landscape where knowledge ends up scattered across people’s heads, Slack threads, meeting notes, and spreadsheets. Humans can navigate this mess. They can piece together context, read between the lines, and figure out what’s actually going on. Agents can’t, at least, not very well. They need a single, structured, accessible source of truth. The way most companies work today is a wall for agents.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"332ed67838e4\",\"_type\":\"image\",\"alt\":\"A graph showing where human effort is flexed during the product development process.\",\"asset\":{\"_ref\":\"image-c823845a7d1136b0f55fe5d23391fc607eaf86d9-1952x940-png\",\"_type\":\"reference\"},\"caption\":\"The way software gets built is changing. Image inspired by [Chintan Turakhia](https://x.com/chintanturakhia/status/2034340713123758558).\",\"mobileImage\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-8550458e69d6b4bee728ca142343d94ac8599901-1176x560-png\",\"_type\":\"reference\"}},\"wideImage\":true},{\"_key\":\"5d301a80d998\",\"_type\":\"block\",\"children\":[{\"_key\":\"f1cbbd4e7d60\",\"_type\":\"span\",\"marks\":[],\"text\":\"Building the foundations\"}],\"markDefs\":[],\"style\":\"h3\"},{\"_key\":\"529d2261b409\",\"_type\":\"block\",\"children\":[{\"_key\":\"b0af92b3d6dd\",\"_type\":\"span\",\"marks\":[],\"text\":\"If agents need structured context to work autonomously, there has to be a single place where that context lives. That place is Linear.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"d50766a87ef7\",\"_type\":\"block\",\"children\":[{\"_key\":\"37f361a7b276\",\"_type\":\"span\",\"marks\":[],\"text\":\"Product requirements, designs, bug reports, shipping status, team structure. It all lives there. In early 2025, Chintan told his team from day one to treat Linear as the source of truth for everything, because agents (will) depend on it. Linear has become the place where agents go to get their bearings before they start a task. “I’m not designing things for humans anymore,” he says. “I’m designing things for agents. And they need different things.”\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"f663ccf58b77\",\"_type\":\"block\",\"children\":[{\"_key\":\"a646330203e9\",\"_type\":\"span\",\"marks\":[],\"text\":\"With the rails in place, he had to decide what rides on them. They started with Linear’s own agents, then built custom ones for work specific to them. The first is Forge, which is a custom agentic harness his team built that can be executed from Slack, Github, and Linear. It integrates directly into Linear through the \"},{\"_key\":\"7d6290f4c8f3\",\"_type\":\"span\",\"marks\":[\"74b090841db4\"],\"text\":\"Agent SDK\"},{\"_key\":\"e8f2629a07ca\",\"_type\":\"span\",\"marks\":[],\"text\":\", along with other tools.\"}],\"markDefs\":[{\"_key\":\"74b090841db4\",\"_type\":\"link\",\"href\":\"https://linear.app/developers/agents#agent-interaction\"}],\"style\":\"normal\"},{\"_key\":\"6aae460086b4\",\"_type\":\"block\",\"children\":[{\"_key\":\"1b5b4dff1aec\",\"_type\":\"span\",\"marks\":[],\"text\":\"Automations designed for the way teams naturally work\"}],\"markDefs\":[],\"style\":\"h3\"},{\"_key\":\"85aad2f426cd\",\"_type\":\"block\",\"children\":[{\"_key\":\"adf4745ee72c\",\"_type\":\"span\",\"marks\":[],\"text\":\"Forge and Linear both live inside Slack, which is where almost everything at Coinbase happens anyway. Chintan had no interest in changing that habit. He wanted to turn those conversations into actionable work, and stop the stream of questions from pulling people out of deep focus.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"3140ed39ad24\",\"_type\":\"block\",\"children\":[{\"_key\":\"67a9e85fb375\",\"_type\":\"span\",\"marks\":[],\"text\":\"When someone flags a bug in a channel, an automated workflow picks up the message and creates an issue in Linear. The issue gets automatically labelled, sized, and assigned. Made possible because Linear has all the context around their team structure, plans, and related work. No one has to read the thread, interpret what was said, or manually create an issue. The conversation just becomes work.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"4f827f271501\",\"_type\":\"block\",\"children\":[{\"_key\":\"3db28e252fb1\",\"_type\":\"span\",\"marks\":[],\"text\":\"Because the new issue is a bug, it gets automatically assigned to Coinbase’s agent, Forge. With access to their codebase, company knowledge, and all the context in Linear, Forge works on a fix, drafts a PR, creates a one-off mobile build, and pushes it back to the team in Slack for review.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"85d1fc20dd3a\",\"_type\":\"video\",\"caption\":\"From bug report to PR, all in Slack.\",\"height\":2160,\"loop\":true,\"title\":\"Video\",\"video\":{\"_type\":\"file\",\"asset\":{\"_ref\":\"file-c5b6ea5d3cda09a7bbb56fd31eeabe6ab755c82e-mp4\",\"_type\":\"reference\"}},\"wide\":false,\"width\":2156},{\"_key\":\"61579f2131de\",\"_type\":\"block\",\"children\":[{\"_key\":\"90796197efb6\",\"_type\":\"span\",\"marks\":[],\"text\":\"The other side of it is the questions. Someone asks “what’s the status of this feature?” or “when is GA?\\\" and instead of pulling a teammate away from whatever they’re building, the question is picked up directly by an agent. Linear handles anything related to project status, timelines, and shipping. 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Training programs, rollout plans, and the dreaded \"},{\"_key\":\"e7a9eb27227c\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"change management\"},{\"_key\":\"61eccf980a18\",\"_type\":\"span\",\"marks\":[],\"text\":\". None of that was necessary here, because engineers didn’t need to learn a new behaviour. You ask a question in Slack, just like before. The only difference is who answers. And because this happens in public channels, every time someone sees an agent respond with something useful, it reinforces the habit for everyone else watching.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"b25a761c25e1\",\"_type\":\"block\",\"children\":[{\"_key\":\"8143eb545a99\",\"_type\":\"span\",\"marks\":[],\"text\":\"Making it stick\"}],\"markDefs\":[],\"style\":\"h3\"},{\"_key\":\"ad2e3efcefb1\",\"_type\":\"block\",\"children\":[{\"_key\":\"ae198de3cb6e\",\"_type\":\"span\",\"marks\":[],\"text\":\"Some engineers were already pushing the boundaries of what agents could do. Others were skeptical, or just hadn’t felt the urgency yet. Chintan’s objective was to push everyone up that spectrum, so he introduced something called “Speedruns”.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"cb5555601707\",\"_type\":\"block\",\"children\":[{\"_key\":\"26875b21098d\",\"_type\":\"span\",\"marks\":[],\"text\":\"Almost weekly, several power users demo a new workflow or capability to the entire organization. Showing, rather than telling. Afterwards, everyone on the call did the workflow, live. It’s informal and slightly chaotic, but it sets the cultural direction. \"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"d302a6f39c0a\",\"_type\":\"block\",\"children\":[{\"_key\":\"f3ef1da0fb89\",\"_type\":\"span\",\"marks\":[],\"text\":\"The first one happened in early 2025. Chintan ran it from his phone in the back of an Uber after landing in New York, walking about 120 engineers through new workflows around agents writing tests and drafting PRs. They put up 80 pull requests in a single sitting and crashed GitHub. By mid-year, CEO Brian Armstrong was attending. In one session, over 500 PRs went up in fifteen minutes. 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All of it is designed to make new ways of working visible across the company, so that breakthroughs discovered by one team don’t stay siloed there.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"f7d967f6539c\",\"_type\":\"block\",\"children\":[{\"_key\":\"5aa28720ad8d\",\"_type\":\"span\",\"marks\":[],\"text\":\"What continuous development at Coinbase looks like\"}],\"markDefs\":[],\"style\":\"h3\"},{\"_key\":\"47d6ec830318\",\"_type\":\"block\",\"children\":[{\"_key\":\"093521c3cd0f\",\"_type\":\"span\",\"marks\":[],\"text\":\"Once the culture took hold, new patterns started to emerge. Engineers began waking up, reviewing the pull requests agents had generated overnight, then spinning off ten to fifteen new agents to work throughout the day. They’d go heads down on the complicated stuff themselves. At the end of the day, they’d review again, launch another batch to run overnight, and wake up to a fresh set of results.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"f2235e310035\",\"_type\":\"block\",\"children\":[{\"_key\":\"70a53aa98f7e\",\"_type\":\"span\",\"marks\":[],\"text\":\"Development at Coinbase is becoming continuous, not because people are working around the clock but because agents are. Chintan tracks autonomous operation time as a key metric, how many minutes an agent can run without a human stepping in. That number keeps climbing.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"137efefc1352\",\"_type\":\"block\",\"children\":[{\"_key\":\"35f6c1702c4c\",\"_type\":\"span\",\"marks\":[],\"text\":\"When Chintan talks to his peers at other large companies, he sees a very different pace. Most haven’t felt the urgency yet. They’re still evaluating which coding agent to adopt. Which is a good first step, but from what Chintan has learned, adding AI to existing workflows will only ever get you incremental gains. The step change comes from rebuilding the workflows themselves.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"869d2233ce16\",\"_type\":\"block\",\"children\":[{\"_key\":\"19efd7f15e68\",\"_type\":\"span\",\"marks\":[],\"text\":\"The pause in January was designed to do just that. Weeks later, those workflows looked different again. They’ll probably look different again in six months. At Coinbase, every conversation now starts with the same question. “Why can’t an agent do this, and how do we make it possible?”\"}],\"markDefs\":[],\"style\":\"normal\"}],\"brandColor\":{\"_type\":\"color\",\"alpha\":1,\"hex\":\"#004eff\",\"hsl\":{\"_type\":\"hslaColor\",\"a\":1,\"h\":221.64705882352942,\"l\":0.5,\"s\":1},\"hsv\":{\"_type\":\"hsvaColor\",\"a\":1,\"h\":221.64705882352942,\"s\":1,\"v\":1},\"rgb\":{\"_type\":\"rgbaColor\",\"a\":1,\"b\":255,\"g\":78,\"r\":0}},\"buildPage\":true,\"cardBackground\":{\"image\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-42b4135a78679ef9d4ee24727dab5c8ce881c268-768x432-png\",\"_type\":\"reference\"}},\"type\":\"color\"},\"companySize\":\"3,800\",\"customerSince\":\"2025-12-01\",\"featured\":true,\"featuredImage\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-6651c0e72c39821c2c4af167b6633a578e070394-264x224-svg\",\"_type\":\"reference\"}},\"founding\":\"2012\",\"heroImage\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-cc250bab53fa4ab87a2a764b4e048bbb885c670c-1952x960-png\",\"_type\":\"reference\"}},\"intro\":\"Chintan Turakhia is the Head of Engineering for Base App and leads AI acceleration within Coinbase. Over the past year, he’s been pushing agents deeper into every layer of product development. By early 2026, he felt something had shifted underneath them. Agents had become genuinely capable, and the workflows his team had built around the previous generation of tools were already holding them back. We spoke with Chintan about how he got there, and what he did next.\",\"logo\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-d49f2b6f8cae96ba3a383e0f3d0900696c32b495-56x56-svg\",\"_type\":\"reference\"}},\"name\":\"Coinbase\",\"now\":{\"categories\":[{\"_key\":\"9b73187bf1bd\",\"_ref\":\"2dcc31f1-1294-4aad-bdad-92ea8c1bb495\",\"_type\":\"reference\"}],\"date\":\"2026-03-26\",\"description\":\"In January 2026, Chintan asked his entire engineering organisation to delete their IDEs and write zero lines of code. 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Earlier in his career he was a Jira admin for a software company. Not his primary role, but one he felt obliged to step into. There he witnessed firsthand the temptation of endless customization, and the havoc it can wreak on a company’s ability to move quickly.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"bdd2b32ccb74\",\"_type\":\"block\",\"children\":[{\"_key\":\"48e0e3109b3c\",\"_type\":\"span\",\"marks\":[],\"text\":\"“If you’re offered custom fields you’re going to have the urge to use them,” he said. “They coagulate as a workflow that doesn’t suit anyone.”\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"b9f5c5824fe2\",\"_type\":\"block\",\"children\":[{\"_key\":\"57e941962491\",\"_type\":\"span\",\"marks\":[],\"text\":\"Fast-forward to his current role as a staff engineer at Oscar Health, a large technology-driven insurer operating in one of the most regulated environments in the country. Oscar’s Jira instance had grown into exactly the kind of system Pete remembered: hundreds of custom fields and years of accumulated process layered on top of one another. Atlassian once told them it was among the three most complex Jira instances in the world.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"bc39e564dad0\",\"_type\":\"block\",\"children\":[{\"_key\":\"064d3e6ba758\",\"_type\":\"span\",\"marks\":[],\"text\":\"Then they hit a ceiling, literally. Oscar maxed out Jira’s custom field limit.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"cd17bc760b97\",\"_type\":\"block\",\"children\":[{\"_key\":\"3dc61869fe79\",\"_type\":\"span\",\"marks\":[],\"text\":\"When that happened, teams had no choice but to re-use custom fields from other workflows, giving each field different meanings across different parts of the company. “Provider Specialty Details,” for example, was a custom field for incoming corrections to the provider network, but served double duty for the engineering team to track expected behavior in bug reports.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"245a7b3e9cfd\",\"_type\":\"block\",\"children\":[{\"_key\":\"6ca353a6cc1b\",\"_type\":\"span\",\"marks\":[],\"text\":\"The switch happened fast\"}],\"markDefs\":[],\"style\":\"h3\"},{\"_key\":\"66fff917a7ed\",\"_type\":\"block\",\"children\":[{\"_key\":\"5a64be9fe5fb\",\"_type\":\"span\",\"marks\":[],\"text\":\"Given the scale and complexity of their Jira instance, the thought of switching to Linear might have seemed daunting. But Oscar was motivated to become faster and more innovative so they went for it.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"968331854d29\",\"_type\":\"quote\",\"authorName\":\"Pete Zalewski\",\"authorShortBio\":\"Staff Software Engineer\",\"text\":[{\"_key\":\"c0a6b2dcddc5\",\"_type\":\"block\",\"children\":[{\"_key\":\"8ab5082ee22b\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"The rip-and-replace fear is overblown, it was a breeze to move everyone over to Linear.\"}],\"markDefs\":[],\"style\":\"normal\"}]},{\"_key\":\"d1cea26982a6\",\"_type\":\"block\",\"children\":[{\"_key\":\"4b603de9f8c3\",\"_type\":\"span\",\"marks\":[],\"text\":\"The entire migration took just over a month for 600+ people. Several factors made Oscar’s move to Linear faster than anyone expected.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"6b36cd86cafc\",\"_type\":\"block\",\"children\":[{\"_key\":\"06c8296de68a\",\"_type\":\"span\",\"marks\":[],\"text\":\"Linear’s import tooling made it easy to bring over the information that mattered. Exporting projects and backlog history and pulling them into Linear was straightforward, even with the size of their instance.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"e2303922f8fc\",\"_type\":\"block\",\"children\":[{\"_key\":\"1fdff756b9a9\",\"_type\":\"span\",\"marks\":[],\"text\":\"But what Oscar chose not to migrate was just as important. They left behind all those custom fields and workflows that had accumulated over years. 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Without a consolidated view of work, leadership can’t make informed prioritization decisions. Engineers spend valuable time navigating internal tools rather than building features. Product teams struggle to communicate roadmaps to stakeholders. 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Designers and engineers create and complete detailed issues as they execute on work, and they share weekly updates on progress in Linear. The project DRI for every team each week posts an update that syncs bi-directionally to Slack, so it's easy for everyone to engage and follow along. This ensures context is never lost across tools.” The impact on individual team members has been significant.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"7e105ed88b4a\",\"_type\":\"quote\",\"authorName\":\"Pavan Rikhi\",\"authorShortBio\":\"Senior Engineer\",\"text\":[{\"_key\":\"590c96da0d6b\",\"_type\":\"block\",\"children\":[{\"_key\":\"c713a86e7eef0\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"As an engineer, my interest is in having my work presented in a way that makes it easy to know what I can pick up right now and keep track of all the loose ends, what I'm blocked on and updates to projects as we go. 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Bug reports and feature requests are submitted directly from Slack and automatically sent to the relevant team in Linear. Teams can immediately eliminate cluttered channels and reduce context switching. “Reacting with a ticket emoji and having Linear create a ticket automatically is absolutely incredible,” Biddle explains.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"9b20feae5505\",\"_type\":\"quote\",\"authorName\":\"Jonathan Biddle\",\"authorShortBio\":\"Director of Infrastructure\",\"text\":[{\"_key\":\"4ac06eafa76b\",\"_type\":\"block\",\"children\":[{\"_key\":\"f65745d044680\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"We have what seems like dozens of pieces of feedback and bugs uncovered every day as we're getting ready to ship our new product. Linear Asks keeps it all sane. If you told me Mercury was taking it away, I would pay for it out of pocket.\"}],\"markDefs\":[],\"style\":\"normal\"}]},{\"_key\":\"d4c696c105e2\",\"_type\":\"block\",\"children\":[{\"_key\":\"a923eab46deb\",\"_type\":\"span\",\"marks\":[],\"text\":\"“Linear Asks ensures everything gets collected into a single triage queue,\\\" adds Wilf, \\\"enabling us to easily review and groom our backlog, saving us time from losing feedback or having to collect and organize feature requests ourselves. Craft is at the heart of everything we do. We care deeply about solving customer problems in delightfully simple yet complete ways. We want to build products and customer relationships that last, and it's important to us that our own tools and processes do too.”\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"a93527c6bfb6\",\"_type\":\"block\",\"children\":[{\"_key\":\"6b85c16005b50\",\"_type\":\"span\",\"marks\":[],\"text\":\"In partnering with Linear, Mercury has been able to pursue and recognize excellence, building products that exceed customer's expectations.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"2e5e9d9df8cd\",\"_type\":\"block\",\"children\":[{\"_key\":\"672930bac8ae0\",\"_type\":\"span\",\"marks\":[],\"text\":\"*Mercury is a financial technology company, not a bank. 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Employees debated options in a Slack channel, with many advocating for tools they’d use at previous companies. Finally, Sierra cofounder and CEO Bret Taylor gave voice to the emerging consensus: “I think we should switch to Linear,” he wrote.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"cef31a487761\",\"_type\":\"block\",\"children\":[{\"_key\":\"bb08886d98a9\",\"_type\":\"span\",\"marks\":[],\"text\":\"That was just the start. Adopting Linear meant designing workflows that lived up to Sierra’s values of trust and craftsmanship. One challenge was the company’s need to keep its Agent Development team, which works directly with hundreds of businesses, aligned with the product and engineering platform team that’s responsible for its core platform — Agent OS. 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The core platform side had a longer experimentation period. They were used to organizing work at the team level, posting Friday team updates in Slack channels. That approach didn’t sync cleanly with the project-based approach of the agent development team, so over the course of a few cycles, they reorganized their work around projects and initiatives. 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Each update flows into its project’s Slack channel, where a scissors emoji syndicates it into #snippets, a central feed that Sierra’s founders read top to bottom.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"c6c46d276ff1\",\"_type\":\"block\",\"children\":[{\"_key\":\"33e4dc271a43\",\"_type\":\"span\",\"marks\":[],\"text\":\"Updates also cascade into spreadsheets and launch decks, and populate dashboards built on the Linear API, which are easy to create and extend with coding agents. The result is a system where updates become signals that highlight opportunities and risks, power launch reviews, and help shape what the company builds next.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"f4c428fddfa6\",\"_type\":\"block\",\"children\":[{\"_key\":\"25f05f327dbd\",\"_type\":\"span\",\"marks\":[],\"text\":\"“Simply by keeping your projects updated in Linear, you’re suddenly doing everything right in terms of participating in the operating system of the company. You’ll get flagged for help if your project is at risk, you’ll get input from the right people, and when you deliver you’ll get celebrated,” said Zack.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"ac93eabb2639\",\"_type\":\"block\",\"children\":[{\"_key\":\"08d217b84958\",\"_type\":\"span\",\"marks\":[],\"text\":\"Customer Requests: “A single pane of glass”\"}],\"markDefs\":[],\"style\":\"h3\"},{\"_key\":\"b508ed03b31c\",\"_type\":\"block\",\"children\":[{\"_key\":\"95a58ca1e958\",\"_type\":\"span\",\"marks\":[],\"text\":\"Each morning at 9am a Slack reminder prompts Sierra’s teams to triage new customer requests in Linear. Many of them come from the agent development team that talks directly with Sierra customers. 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It gives the core team more visibility into why these feature gaps matter,” said Andrew Kim, an operations lead.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"338374c10f91\",\"_type\":\"block\",\"children\":[{\"_key\":\"d3f1571bc9a3\",\"_type\":\"span\",\"marks\":[],\"text\":\"The same intake system helps Sierra move as a cohesive organization in which all parts of the org are in clear communication.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"8f53ec82978c\",\"_type\":\"block\",\"children\":[{\"_key\":\"94c4354d0316\",\"_type\":\"span\",\"marks\":[],\"text\":\"“Customer requests serve as a single pane of glass that opens up visibility between platform and agent development teams,” said Natalie Meurer, who leads agent engineering at Sierra.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"587589626f3d\",\"_type\":\"block\",\"children\":[{\"_key\":\"8fd3a8ae0a17\",\"_type\":\"span\",\"marks\":[],\"text\":\"Dashboards and visibility\"}],\"markDefs\":[],\"style\":\"h3\"},{\"_key\":\"6be803e10f54\",\"_type\":\"block\",\"children\":[{\"_key\":\"e01c1d8a539a\",\"_type\":\"span\",\"marks\":[],\"text\":\"On Mondays, Sierra’s product staff meeting runs off what they call the Product Circle spreadsheet. Project updates sync through the Linear API, so with a single refresh the spreadsheet repopulates with milestones, statuses, and next steps. That same sheet feeds automatically into Google Slides decks that are used for launch reviews.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"c3e54c3b8945\",\"_type\":\"block\",\"children\":[{\"_key\":\"a06fde7964bd\",\"_type\":\"span\",\"marks\":[],\"text\":\"“If it’s updated in Linear, it rolls forward automatically into the views everyone already consumes,” said Zack.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"49709eca37ac\",\"_type\":\"block\",\"children\":[{\"_key\":\"9832b9500d94\",\"_type\":\"span\",\"marks\":[],\"text\":\"Those same signals flow into Slack: each customer deployment and each core product feature has its own channel. Every Friday, the latest updates roll up into red-yellow-green status posts that are read across the company.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"f575e81310ef\",\"_type\":\"block\",\"children\":[{\"_key\":\"411b9f69c91a\",\"_type\":\"span\",\"marks\":[],\"text\":\"“Everyone reads it and has full visibility into what’s going on,” said Andrew.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"04d058e18381\",\"_type\":\"block\",\"children\":[{\"_key\":\"c9cb59f51f7c\",\"_type\":\"span\",\"marks\":[],\"text\":\"That dynamic extends beyond product and engineering. Linear’s polished, approachable UI encourages marketing, design, and other cross-functional teams to spend time in Linear, creating a tight interlock between all teams at Sierra.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"de5d0d5393f1\",\"_type\":\"block\",\"children\":[{\"_key\":\"7674d918bcd0\",\"_type\":\"span\",\"marks\":[],\"text\":\"“Linear is the source of truth for what we’re building, which allows marketing teams, designers—everyone cross-functionally—to stay up to date. 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By the time you launch, everyone is already familiar with what you’ve accomplished,” said Zack.\"}],\"markDefs\":[],\"style\":\"normal\"}],\"brandColor\":{\"_type\":\"color\",\"alpha\":1,\"hex\":\"#24a3e3\",\"hsl\":{\"_type\":\"hslaColor\",\"a\":1,\"h\":200,\"l\":0.5156,\"s\":0.7732},\"hsv\":{\"_type\":\"hsvaColor\",\"a\":1,\"h\":200,\"s\":0.8414,\"v\":0.8901},\"rgb\":{\"_type\":\"rgbaColor\",\"a\":1,\"b\":227,\"g\":163,\"r\":46}},\"buildPage\":true,\"cardBackground\":{\"image\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-23819be3257c33f553cd1095fe2b7f9cccf2ee66-768x432-png\",\"_type\":\"reference\"}},\"type\":\"image\"},\"customerSince\":\"2025-04-10\",\"description\":\"Sierra is the leading AI-powered CX platform.\",\"featured\":true,\"founding\":\"San Francisco, 2023\",\"heroImage\":{\"_type\":\"image\",\"asset\":{\"_ref\":\"image-6fa1c248412c62f6ebd4cfc18aae0ad7f23cd268-2048x1024-png\",\"_type\":\"reference\"}},\"intro\":\"Sierra is an enterprise software startup founded by Bret Taylor and Clay Bavor, which started operation in 2023. 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